Processing Time
We carefully prepare each sacred piece for shipment. Orders are typically processed within 1-2 business days. During peak seasons or holidays, processing may take slightly longer.
Shipping Methods
We offer two shipping options:
- Standard Shipping - Delivery times and costs displayed at checkout
- Express Shipping - Faster delivery, prices shown at checkout
Note: Shipping times and prices may vary based on destination and are subject to change. Current rates are always displayed in your shopping cart.
Tracking Your Order
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package's journey.
International Shipping
We ship worldwide to spread God's Word to believers everywhere. International customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These charges are determined by local authorities and are beyond our control.
Important Notes
- Please ensure your shipping address is complete and accurate
- Contact us within 24 hours if you need to modify your order
- Once shipped, packages are the responsibility of the carrier
- We are not liable for delays due to weather, customs, or incorrect addresses
RETURNS & EXCHANGES
45-Day Return Period
We want you to be completely satisfied with your sacred jewelry. You may return or exchange items within 45 days of delivery, subject to the following conditions:
Return Requirements
To qualify for a return, items must be:
- Unworn and in original condition
- Returned with all original packaging (box, pouch, certificate)
- Accompanied by proof of purchase
Return Process
- Contact our Customer Service at office@nano-jewels.com
- Our team will review your return request
- Upon approval, you'll receive return instructions
- Ship the item back using a trackable method
Refund Types
After inspection by our Customer Service team, approved returns will receive either:
- Store Credit - For future purchases on our website
- Full Refund - Returned to your original payment method
The type of refund will be determined based on the reason for return and condition of the item.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Engraved or personalized pieces
- Gift cards
- Items showing signs of wear or damage
International Returns
- International customers may return items but exchanges are not available
- Customer is responsible for return shipping costs
- Original shipping fees and any customs/duties paid are non-refundable
- Please mark packages as "Return Merchandise" to avoid additional charges
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at cs@ziporra.com with photos. We'll arrange for a replacement or refund at no additional cost to you.
WARRANTY PROTECTION
Your nano chip containing the complete New Testament is protected by our Lifetime Warranty. For warranty claims or questions about the inscription technology, please visit our Warranty page or contact Customer Service.
Please note: This policy may be updated periodically. The most current version will always be available on our website.